See the web page about the seminar to find out more.What does "best value" mean and how will it affect us?
How can best value targets for review be identified?
How can existing targets be modified by negotiation?
Our experience is that many agencies are acutely aware of this and are much exercised to tackle it. A staff counselling agency with which SSSP is closely associated won a contract to provide staff support to one local authority social services department earlier this year and they are already in conversation with two others. We helped them design a management information system to provide employers with useful information without breaching confidentiality.
Staff counselling is a valuable tool of staff support but it should be part of a staff care and retention strategy. Hitherto we have tended to regard it as a component of specific service reviews but it is now such a major issue, affecting many services, that some authorities are reviewing their current staffing policy as a whole. Such undertakings are often best conducted by an outside agency as a way of avoiding the constraint of the assumptions which become part of every organisation.
If you are thinking alone these lines SSSP
can help. We have combined our experience of service review with the
of staff pressures of IMPACT counselling service to design a review model
which addresses these basic questions.
Interested? Send for some more information about the service we can provide. Use the response form at the back if you like or let us have a short profile of your situation to respond to more specifically.
- What is the current staff position with regard to experience, skill, continuity, commitment, sickness and shortfall?
- How is recruitment and retention managed?
- How is staff support managed?
- What is done to raise morale and increase commitment?
- How is training and learning from current experience managed?
- What improvements could be introduced under any of these headings to improve service quality and efficiency?
This time the concept includes the agencies, the professionals, clients/patients and the public. Earlier variations have focussed on either partnership with clients or partnership between professionals and their agencies and the public has not appeared at all.
It is linked with best value one the one hand and social inclusion on the other. It may make everything more complex but, if it comes off, it represents some real “joined up government”.
The government is making an earnest attempt to remove some of the bureaucratic obstacles to collaborative working by enabling legislation.
We think this promises considerable potential
for positive change. Our own attention is on partnership child protection,
services for elderly people and social inclusion in particular. If you
are planning something on any of these three fronts check of the appropriate
box on the response form and we will send you some information about how
we might be of help.
Are you looking for external support to conduct a best value review; or are you conducting one internally at the moment and running into occasional patches of wet sand?
Let’s see if we can help: ask us for more
The creation of the Scottish Parliament and the Welsh Assembly has given the idea fresh impetus. Keith Fletcher was recently involved in a fruitful discussion about how to take social inclusion forward in Wales with Jane Hutt, the Health & Social Services Secretary for the National Assembly for Wales, Dr. Dave Adamson from the University of Glamorgan and John Bader, the Official responsible for implementing social inclusion policy for the Assembly.
If you want to explore the rôle your
agency might play in enhancing social inclusion (not necessarily in
give us a call or return the response form. We have a number of models
for action, one of which, suitably tailored to your needs, may be of use
© SSSP Ltd., September 2003